TORQUELOVE SHIPPING POLICY

Effective Date: [March Day 27, 2025]

ORDER PROCESSING

Order Handling Time: We process and prepare all orders within 24 hours (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking details.

SHIPPING METHODS & ESTIMATED DELIVERY

Carriers: We partner with reputable carriers to ensure reliable and timely delivery.

Estimated Delivery Times:

Europe and U.S: Typically 6–11 business days after dispatch.

International: Delivery can take 10–20 business days depending on your region and local customs processing times.

Please note: Shipping times are estimates and may be subject to delays due to high volume periods, weather conditions, or other factors beyond our control.

ORDER TRACKING

Once your order ships, you’ll receive a tracking number via email.

You can use this tracking number to follow your shipment’s progress through our carrier’s website.

If you have difficulty locating your tracking information or have any questions, feel free to contact us at support@thetorquelove.com.

INCORRECT ADDRESS OR DELIVERY ISSUES

Customer Responsibility: Please double-check your shipping address before confirming your order. We are not responsible for items shipped to an incorrect address.

If you notice an error in your shipping address, please contact us as soon as possible. While we’ll do our best to assist, we cannot guarantee the change can be made before dispatch.

LOST OR DAMAGED ORDERS

  • In the unlikely event that your parcel is lost or damaged in transit:

We will follow the carrier’s claim process, which can take several weeks. We appreciate your patience during this time.

INTERNATIONAL CUSTOMS & DUTIES

International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

TheTorqueLove is not responsible for these charges if they are applied; they are solely the customer’s responsibility.

If you choose to refuse the shipment due to duties or taxes, any return shipping fees or additional charges may be deducted from your potential refund.

CONTACT US

If you have any questions about your shipment or need help with your order, please reach out to us at:

Email: support@thetorquelove.com

Contact Form: [Click Here]

Our customer service team is available to assist you 24 hours maybe subjected to delays during weekend or public holidays.